| O*NET SOC Tasks |
| Determine charges for services requested, collect deposits or payments, or arrange for billing. |
| Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. |
| Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. |
| Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. |
License
